Frequently Asked Questions
Everything you need to know about shopping with PEL Electronics
What is the standard shipping time for orders?
We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while express options are available for delivery within 1-2 business days.
Do your electronics come with a warranty?
Yes, all products purchased from PEL Electronics include a minimum 12-month manufacturer warranty. Extended protection plans are also available at checkout.
What is your return policy for open-box items?
You can return items within 30 days of delivery. For open-box electronics, we ensure a full refund as long as the item is in its original condition with all accessories included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our real-time tracking portal.
Are your products brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all electronics sold on our site are 100% brand new and factory-sealed.